RETURN AND REPLACEMENT POLICY

This Return and Replacement Policy (“Policy”) is framed in accordance with the applicable laws of India, including the Consumer Protection Act, 2019, the Indian Contract Act, 1872, and the Information Technology Act, 2000.

This Policy governs the return and replacement of products purchased on the e-commerce website (“Website”) operated by {{f1_entity_name}}, having its registered office at {{f2_registered_address}} (“Company”, “We”, “Us”, or “Our”).

By placing an order on the Website, the user (“User”, “You”, or “Your”) agrees to be bound by this Policy.

1. DEFINITIONS

1.1 “Applicable Law” means all laws, statutes, rules, regulations, guidelines, notifications, and judicial precedents applicable in India.

1.2 “Order” means a confirmed request placed by the User for purchase of products through the Website.

1.3 “Return” means the process by which a User seeks to send back a delivered product in accordance with this Policy.

1.4 “Replacement” means the issuance of a substitute product in place of the originally delivered product, subject to the terms of this Policy.

2. ELIGIBILITY FOR RETURN OR REPLACEMENT

2.1 A User may be eligible for return or replacement of a product only in the following circumstances:

(a) the product delivered is damaged, defective, or expired; (b) the product delivered is materially different from what was ordered; (c) the product is missing essential parts or accessories.

2.2 Requests for return or replacement must be raised within {{f3_return_replacement_request_period}} from the date of delivery.

3. NON-RETURNABLE AND NON-REPLACEABLE PRODUCTS

3.1 The following products shall not be eligible for return or replacement, unless otherwise required under Applicable Law:

(a) products marked as “non-returnable” or “non-replaceable” on the Website; (b) products damaged due to misuse, negligence, or improper handling by the User; (c) products without original packaging, tags, labels, or accessories; (d) products altered, washed, or used after delivery, except for manufacturing defects.

4. RETURN AND REPLACEMENT PROCESS

4.1 The User shall initiate a return or replacement request through the procedure specified on the Website or by contacting customer support.

4.2 The User may be required to provide supporting evidence, including photographs or videos, to substantiate the claim.

4.3 Upon verification, the Company shall approve or reject the request at its sole discretion, subject to Applicable Law.

5. PICK-UP AND SHIPPING

5.1 Approved returns may be collected through reverse pick-up or may require the User to ship the product back, as communicated by the Company.

5.2 The product must be securely packaged to prevent damage during transit.

5.3 The Company shall not be responsible for loss or damage occurring due to improper packaging by the User.

6. REPLACEMENT TERMS

6.1 Replacement shall be initiated only after receipt and verification of the returned product by the Company.

6.2 Replacement products shall be dispatched within {{f4_replacement_dispatch_period}}, subject to stock availability.

6.3 In case a replacement is not available, the Company may process a refund in accordance with its Refund and Cancellation Policy.

7. REFUNDS IN LIEU OF REPLACEMENT

7.1 Where replacement is not feasible, refunds shall be processed in accordance with the Refund and Cancellation Policy of the Company.

7.2 Refund timelines and modes shall be as specified in such policy and Applicable Law.

8. USER OBLIGATIONS

8.1 The User shall ensure that the product is returned in unused condition, along with original packaging and proof of purchase.

8.2 Any abuse of the return or replacement process may result in rejection of future requests or suspension of User access.

9. MODIFICATION OF POLICY

9.1 The Company reserves the right to amend, modify, or update this Policy at any time.

9.2 Any changes shall be effective upon publication on the Website.

10. GRIEVANCE REDRESSAL

10.1 In accordance with Applicable Law, the Company appoints the following Grievance Officer:

Name: {{f5_grievance_officer_name}} Designation: {{f6_designation}} Email: {{f7_email_address}} Address: {{f8_address}}

11. GOVERNING LAW AND JURISDICTION

11.1 This Policy shall be governed by and construed in accordance with the laws of India.

11.2 Subject to Clause 12, the courts at {{f9_city}}, India, shall have exclusive jurisdiction.

12. ARBITRATION

12.1 Any dispute arising out of or in connection with this Policy shall be resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996.

12.2 The seat and venue of arbitration shall be {{f10_city}}, India. 12.3 The arbitration proceedings shall be conducted in the English language by a sole arbitrator appointed in accordance with the said Act.

13. SEVERABILITY

13.1 If any provision of this Policy is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. ENTIRE POLICY

14.1 This Policy constitutes the entire understanding between the User and the Company with respect to return and replacement of products purchased on the Website.

IN WITNESS WHEREOF, the Company has published this Return and Replacement Policy on {{f11_effective_date}}.

Return And Replacement Policy

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