REFUND AND CANCELLATION POLICY

This Refund and Cancellation Policy (“Policy”) is published in accordance with the applicable laws of India, including the Indian Contract Act, 1872, the Consumer Protection Act, 2019, and the Information Technology Act, 2000.

This Policy governs the cancellation of orders and refund of amounts paid by users on the website (“Website”) operated by {{f1_entity_name}}, having its registered office at {{f2_registered_address}} (“Company”, “We”, “Us”, or “Our”).

By accessing or using the Website and availing any products or services, the user (“User”, “You”, or “Your”) agrees to be bound by this Policy.

1. DEFINITIONS

1.1 “Applicable Law” means all laws, statutes, enactments, rules, regulations, guidelines, notifications, and judicial precedents applicable in India.

1.2 “Order” means a request placed by the User for purchase of products or services through the Website.

1.3 “Refund” means the repayment of money received by the Company from the User in respect of an Order, subject to the terms of this Policy.

2. CANCELLATION POLICY

2.1 The User may request cancellation of an Order subject to the following conditions:

(a) cancellation requests must be made within {{f3_cancellation_time_period}} from the time of placing the Order; (b) cancellation shall not be permitted once the Order has been processed, dispatched, delivered, or the service has commenced, as applicable; (c) certain products or services may be marked as non-cancellable, and such designation shall be final.

2.2 The Company reserves the right to cancel any Order at its sole discretion, including but not limited to cases of pricing errors, unavailability, suspected fraud, or violation of these terms.

3. REFUND POLICY

3.1 Refunds shall be processed only in cases where:

(a) the Order is validly cancelled in accordance with Clause 2; (b) the Company is unable to fulfil the Order due to reasons attributable to the Company; (c) payment has been charged multiple times due to technical error.

3.2 No refunds shall be provided for:

(a) completed or partially availed services; (b) delays or failures caused due to circumstances beyond the Company’s reasonable control; (c) any product or service expressly stated to be non-refundable.

4. REFUND PROCESS AND TIMELINE

4.1 Approved refunds shall be processed within {{f4_refund_processing_period}} from the date of approval.

4.2 Refunds shall be credited to the original mode of payment used by the User, unless otherwise required under Applicable Law.

4.3 The Company shall not be responsible for delays caused by banks, payment gateways, or third-party service providers.

5. DEDUCTIONS AND CHARGES

5.1 The Company reserves the right to deduct applicable charges, including but not limited to payment gateway fees, taxes, or administrative charges, to the extent permitted under Applicable Law.

6. USER OBLIGATIONS

6.1 The User shall provide accurate and complete information for processing cancellation and refunds.

6.2 Any misuse of the refund or cancellation process may result in suspension or termination of access to the Website.

7. MODIFICATION OF POLICY

7.1 The Company reserves the right to amend, modify, or update this Policy at any time.

7.2 Any changes shall be effective upon publication on the Website.

8. GRIEVANCE REDRESSAL

8.1 In accordance with Applicable Law, the Company appoints the following Grievance Officer:

Name: {{f5_grievance_officer_name}} Designation: {{f6_designation}} Email: {{f7_email_address}} Address: {{f8_address}}

8.2 The Grievance Officer shall address complaints within the time prescribed under Applicable Law.

9. GOVERNING LAW AND JURISDICTION

9.1 This Policy shall be governed by and construed in accordance with the laws of India.

9.2 Subject to Clause 10, the courts at {{f9_city}}, India, shall have exclusive jurisdiction.

10. ARBITRATION

10.1 Any dispute arising out of or in connection with this Policy shall be resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996.

10.2 The seat and venue of arbitration shall be {{f10_city}}, India. 10.3 The arbitration proceedings shall be conducted in the English language by a sole arbitrator appointed in accordance with the said Act.

11. SEVERABILITY

11.1 If any provision of this Policy is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12. ENTIRE POLICY

12.1 This Policy constitutes the entire understanding between the User and the Company with respect to refunds and cancellations on the Website.

IN WITNESS WHEREOF, the Company has published this Refund and Cancellation Policy on {{f11_effective_date}}.

Refund And Cancellation Policy

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