PRIVACY POLICY

This Privacy Policy (“Policy”) is published in accordance with the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws in force in India, and sets out the manner in which personal information is collected, used, stored, processed, disclosed, and protected.

This Policy applies to users, visitors, customers, and any other persons (“User” or “You”) who access or use the website, mobile application, platform, or services operated by {{f1_entity_name}}, having its registered office at {{f2_registered_address}} (“Company”, “We”, “Us”, or “Our”).

1. DEFINITIONS

1.1 “Applicable Law” means all statutes, enactments, acts of legislature, laws, ordinances, rules, regulations, notifications, guidelines, policies, directions, circulars, and judicial precedents applicable in India.

1.2 “Personal Information” means any information that relates to a natural person which, either directly or indirectly, in combination with other information available or likely to be available, is capable of identifying such person.

1.3 “Sensitive Personal Data or Information” (“SPDI”) shall have the meaning ascribed to it under Rule 3 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as amended.

1.4 “Services” means the products, services, features, content, and functionalities provided by the Company through its website, application, or platform.

2. SCOPE AND APPLICABILITY

2.1 This Policy governs the collection, receipt, possession, storage, handling, dealing, disclosure, and transfer of Personal Information and SPDI by the Company.

2.2 By accessing or using the Services, the User expressly consents to the collection, use, processing, storage, and disclosure of information in accordance with this Policy.

3. INFORMATION COLLECTED

3.1 The Company may collect the following categories of information:

(a) Personal Information such as name, address, email address, telephone number, date of birth, and other identifiers; (b) SPDI including, where applicable, financial information, payment instrument details, passwords, and authentication information; (c) Technical and usage information such as IP address, browser type, device identifiers, operating system, access times, and usage logs; (d) Any other information voluntarily provided by the User.

3.2 Information may be collected directly from the User, automatically through technological means, or from lawful third-party sources.

4. PURPOSE OF COLLECTION AND USE

4.1 The Company shall collect and use information solely for lawful purposes, including but not limited to:

(a) Providing and improving the Services; (b) User registration, authentication, and account management; (c) Processing transactions and payments; (d) Compliance with Applicable Law and lawful requests; (e) Communication, support, and grievance redressal; (f) Analytics, research, and service enhancement; (g) Prevention of fraud, misuse, or unlawful activity.

5. DISCLOSURE AND SHARING OF INFORMATION

5.1 The Company shall not disclose Personal Information or SPDI to any third party except:

(a) With the prior consent of the User; (b) To service providers, agents, or contractors engaged for lawful purposes, subject to confidentiality obligations; (c) Where required by Applicable Law, court order, or governmental authority; (d) In connection with a corporate restructuring, merger, or transfer, subject to lawful safeguards.

5.2 The Company shall ensure that any third party receiving such information maintains reasonable security practices.

6. DATA SECURITY AND REASONABLE SAFEGUARDS

6.1 The Company shall implement reasonable security practices and procedures, including administrative, technical, and physical safeguards, to protect Personal Information and SPDI against unauthorized access, damage, use, modification, disclosure, or impairment.

6.2 While the Company endeavours to protect information, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

7. DATA RETENTION

7.1 Personal Information and SPDI shall be retained only for as long as is necessary to fulfil the purposes stated herein or as required under Applicable Law.

7.2 Upon completion of the purpose or upon lawful request, such information shall be securely deleted or anonymised, subject to legal retention requirements.

8. USER RIGHTS

8.1 The User may review, correct, or update their Personal Information by contacting the Company in the manner provided herein.

8.2 The User may withdraw consent for the collection or processing of information, subject to legal or contractual restrictions, by providing written notice to the Company.

9. COOKIES AND TRACKING TECHNOLOGIES

9.1 The Company may use cookies and similar technologies to enhance User experience, analyse usage, and improve Services.

9.2 The User may disable cookies through browser settings, subject to limitations on certain functionalities.

10. CONFIDENTIALITY

10.1 The Company shall maintain the confidentiality of Personal Information and SPDI, except as permitted or required under this Policy or Applicable Law.

11. THIRD-PARTY LINKS

11.1 The Services may contain links to third-party websites or services. The Company shall not be responsible for the privacy practices or content of such third parties.

12. GRIEVANCE REDRESSAL

12.1 In accordance with Applicable Law, the Company appoints the following Grievance Officer:

Name: {{f3_grievance_officer_name}} Designation: {{f4_designation}} Email: {{f5_email_address}} Address: {{f6_address}}

12.2 The Grievance Officer shall address complaints within the time prescribed under Applicable Law.

13. AMENDMENT

13.1 The Company reserves the right to amend or update this Policy at any time. Any changes shall be effective upon publication on the relevant platform.

14. GOVERNING LAW AND JURISDICTION

14.1 This Policy shall be governed by and construed in accordance with the laws of India.

14.2 The courts at {{f7_city}}, India, shall have exclusive jurisdiction, subject to Clause 15.

15. ARBITRATION

15.1 Any dispute arising out of or in connection with this Policy shall be resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996.

15.2 The seat and venue of arbitration shall be {{f8_city}}, India. 15.3 The arbitration shall be conducted in the English language by a sole arbitrator appointed in accordance with the said Act.

16. SEVERABILITY

16.1 If any provision of this Policy is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. ENTIRE POLICY

17.1 This Policy constitutes the entire understanding between the User and the Company with respect to the subject matter hereof and supersedes all prior communications.

IN WITNESS WHEREOF, the Company has published this Privacy Policy on {{f9_effective_date}}.

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